FAQ

Visiting address:

Luramyveien 12, 4313 Sandnes

ResQ training centers:

• Bergen
• Grimstad
• Haugesund
• Emergency preparedness center
• Kristiansund
• Tananger

For more info about our courses and centers visit our course and contact page.

Phone:	(+47) 417 55 000
E-mail:	post@resq.no
Booking:	kurs@resq.no

Visiting address:	Luramyveien 12, 4313 Sandnes
Switch Board/Booking:	(+47) 417 55 000

 

Contact person:	Vidar Gade (VP)
Phone:	(+47) 920 33 465
E-mail:	vg@resq.no

 

Courses can be ordered via one of our booking channels:

• Phone: + 47 41 75 50 00
• E-mail: kurs@resq.no
• Booking portal

Booking confirmation for booked course with additional information will be sent via e-mail.

Prior to the course, you will receive an SMS asking you to accept our privacy policy. Read more about ResQ GDPR Compliance.

 

• If canceled within 7 days before the course, the payment will be refunded in full
• Cancellation later than 7 days before course start is charged with 50%
• If canceled the same day / no attendance at the course, the full course fee is paid

ResQ training centers

• Bergen
• Grimstad
• Haugesund
• Emergency preparedness center 
• Kristiansund
• Tananger

For more info about our courses and centers visit our course and contact page.

Our partner hotels offer favorable prices for accommodation.

Partner hotels for each training centers:

• Stavanger 
• Haugesund
• Bergen
• Grimstad
• Kristiansund

No access to your work email during your off period?

Let us know and we can update your user in the booking system with your private e-mail.

All of our course pricing can be found on course overview. The price for a given course can be found by visiting the details page for a given course.

Course certificates are sent out when the course has been confirmed paid for.

We offer the following payment solutions:

• Creditcard
• Pay later - invoice

• All prices are in Norwegian kroner (NOK)
• All our standard courses are teaching and thus exempt from VAT. The course fee must be paid in full before the start of the course. When registering, you get the choice between paying by card or receiving an invoice.
• When paying by card, the card will be charged 1-5 days after registration regardless of the course date and is handled by NETS 'payment solution for card transactions. We do not archive any payment information beyond the reference digit which is the first 6 and last 4 digits of your reference.
   

• ResQ relates to defined course times from Norwegian Oil and Gas, and the Norwegian Maritime Directorate
• Most of our courses start at 10:00 first course day and at 08:30 remaining days. Please check the information in your booking confirmation.

The following course starts at 08:30 the first day of the course:

• CA-EBS without shoulder measurement
• Physical tests - fitness and strength
• Additional course lifejacket for the Norwegian continental shelf
• FSE - First Aid Electrical Installations
   

If you have not received a course certificate or booking confirmation:

• Emails may have been stopped by spam filters
• You may have moved or deleted no-reply emails from us
• Plase contact us and we will sort it out

• ResQ registers maritime courses in Altinn
• ResQ does not register courses in Dawinci
   

Fitness tests are carried out primarily on treadmills:

• Go with a 12% incline with a weight of 17 kg on your back
• Cooper test - jogging on a treadmill at a speed of 10.5 km / h
• A health certificate for smoke divers can be obtained from the petroleum doctor, the seaman's doctor or in most cases at clinics.
• Section 2.3 in Search and rescue team describes the requirements from Norwegian Oil and Gas
• The Supervisor of health examination describes how these tests are performed and the requirements

Everyone who is going to take a physical test must submit a health declaration for smoke divers.